[ghshephard]

Indeed, Singapore where the new kiosks are almost ubiquitous, it's not uncommon for a cashier to have nobody waiting for them, but people still use the kiosks. 100% of the time when there is at least one person in line, I'll use the Kiosk - as all the orders are funneled into the same process queue. I particularly like the Kiosk because you can hyper customize every element of your order without confusion.

With that said - these Gen 1 Kiosks are kind of kludgy, not super responsive - and have a lot of room for improvement. Once they improve the performance, I don't ever see ordering from a human.

(It's already been many months since I've used a cashier to check out with at a local market - everything through the Kiosk)

(Note: Singapore has no minimum wage and lots of intergenerational living, so there is a lot of inexpensive labor available from Seniors that work at McDonalds - this type of technology will have a big impact on them)