[tedmiston]

> - Finding the status page was a struggle. Following @square and @sqsupport was insufficient, as both accounts have been publicly silent during the entire outage.

I mean, it's clear opening the two Twitter account pages, both have sent tons of replies during this time period.

On @sqsupport specifically they clearly state in the bio that their tweets aren't the right place to check for service outages:

> We're currently working through some issues. For live updates, please check http://issquareup.com

So this doesn't solve the problem of bringing Square online but it also doesn't really sound like the merchant is trying very hard as the right channel was easy to find. Besides adding email / text message alerts to merchants for downtime, Square is doing a lot more than most.