Digital Ocean, for as long as they've been around, have been rather finicky with regards to any third party suggestions. So, while I'm unsure of how the OP talked to them, I know I've had troubles in the past.
I have a friend who worked at DO several years ago and said the company culture was really dysfunctional. Really hard to get features out, bad organization. From what he said, I could imagine them not being responsive simply because they couldn't be.
Again, this was years ago - no commentary on DO 2017. I still use them for all of my personal projects.
Again, this was years ago - no commentary on DO 2017. I still use them for all of my personal projects.