[wolfish]

Does google consider gmail users to have value? Be it via ad views or good will, etc. If so, then is it in their interest to provide a commensurate level of support to their users? Sure there's no legal binding contract, but at what point does it cross from being benign to being bad business.

The fact is that this is a common complaint that Google seems content to ignore. Which is their right, but is it the best choice from a business perspective? I don't know.