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Because they did, its typical corporate PR speak for any PR release which is basically what the OP is.

https://www.washingtonpost.com/blogs/blogpost/post/google-en...

Even someone as popular as Steve Yegge that probably could have told Google to GFY basically switched to PR speak the next day:

> Yegge wrote a mea culpa the next day and praised Google PR for not coming down on him. He took the post offline but let others keep their copies. And then he stopped ranting and presumably went back to work. If only some politicians could learn from his example. When you make a mistake, the more you talk about it, the longer the story lives.

I don't think anything he says has been a PR disaster and I think his POV is genuinely correct (that could be just because he is persuasive :P).

I think the truth is people want the white lie of PR speak because when you stop and try to be honest, many people will try to use it against you later so its safer to use the PR filter that is a white lie than be 100% transparent.