That's the thing, not all organizations need to outsource their helpdesk to have a major impact on all of the low-level jobs in the area. I'm in the third largest city in my state, I hold several IT certifications, and I can't even get a helpdesk job without a degree here. Enough organizations outsource to make it nearly impossible to get started without a degree plus 2+ years experience. This is the case across the country for most industries right now, and it's a huge source of political instability seen at the moment.