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by Grexar 3384 days ago
Buggy resolution center page with no transactions. Calls from unknown number. No follow up emails. No notes on the account. No effort to resolve your issue. It sounds a little strange to me.

I apologize but I haven't seen anybody else ask these questions:

How did you find out that your account had been frozen?

Did you find out after logging in or were you reacting to an email?

Did you click a link in an email to get to the resolution center?

When you "contacted PayPal" to tell them about the buggy form, did you email or call?

If you called, what number did you call? Did you find it in an email or did you Google it?

When you called the following day and the rep said there were no notes, did you call the same number as before?

Did the rep on the second day confirm that your account had been suspended because of transaction disputes?

Have you logged into PayPal from your another machine (like your cell phone)?

Even intelligent, tech savy people fall victim to scams. I just want to make sure you weren't too trusting of emails and phone calls you received because they seemed consistent with the history of your PayPal account.

2 comments

I appreciate your concern but I've been online long enough not to get scammed, or at least I hope so. Paypal actually didn't have the decency to send me an email saying they need more info to lift a limitation. I was only made aware of the limitation when I logged in to my account and saw on a notification telling me they need more info. As much as I hope this was a simple phishing scam it's actually just the shady way Paypal does business. There are thousands of complaints on the BBB website against them!
Also the number I called is through their contact us page using a 6-digit passcode which works only for 60 minutes and then expires so that's pretty secure.