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by frossie 5873 days ago
BTW one of the nice things about netflix is how well it treats its outliers :-) For example for ages I patiently filled in the "when did your DVD get to you" survey not expecting anything better being out in the boondocks (Hawaii) and them to my astonishment, Netflix opened a shipping depot in Honolulu.

And then there was the "multiple queues" incident where the company agreed to keep the feature even though only a relative small percentage of subscribers really used it.

It's a good way of doing business.