[koolba]

> Hey, just wanna say I appreciate the time you've taken to reply, even though you're putting yourself out there.

As a customer / user, it's always good to have additional feedback channels.

> It would be really great if more CEO's and personnel could come here to have honest discussions and respond to information about things they're particularly knowledgeable about.

If it's at the expense of having an actual support channel then that's be terrible. More and more the only way to get a response from a companies is to make a stink on some form of social media (including HN).

I'm not saying SpiderOak is in that category (haven't used them so can't say). But responding to Q&A about your product on HN is not a substitute for responding to email, chat, phone, or having a feedback forum on your own site.