[exodust]

"they said they would send me an email with where to provide the info to"

If you have promises in writing, then quote those in future emails and remind them of the problem you faced in resolution center. Don't say "bug", but just that you need an alternative way to send proof of delivery.

I wouldn't mind seeing a screenshot of that email they sent to you promising to send you a future email. It's odd they would promise but not do it, considering they also made promises over the phone.

Perhaps throw together a blog page with screenshots and a timeline to illustrate more substantially their incompetence and your innocence! Let us know how you go!