[upofadown]

Technically the situation in Canada is the same as in the US. You must use a third party to file your taxes online. There is a donationware system from simpletax.ca and most (all?) of the others will not charge for a sufficiently low yearly income.

That doesn't change the fact that in Canada there is no way for a citizen to file their taxes directly with the government other than by using the paper forms and mailing them in. There used to be a telephone system but that was eliminated some years back.

The relationship between the private tax preparers and the CRA is much closer than is healthy. I suspect that is related to the current situation.

This bothers me enough that I file my taxes on paper as a form of protest. The nice thing is that you can put pretty much any nonsense on there you want. They will just ignore your figures if they disagree which of course shows how silly the current situation is.