[kweks]

I had a similar story. Launched a product - which ended up doing much more volume than anticipated. The account got flagged for information, and then went into the same non-sense spiral that you experienced: requests for the same documents, ignored emails, ignored calls, etc etc.

All in all, they had over 6 figures locked away. I managed to claw it all back no less than three months later.

Hints are: call every single day, and get familiar with someone on the supervisor level. One you have a name, you can start bugging them personally on a daily basis.

Most supervisors are slave to the risk department, but they can escalate claims.

PP really, really hates: - customer complaints. - backorders - slow deliveries

If you have any of these items, expect a world of pain. Once you can resolve them, expect a period of 2 - 3 months proving that you are consistant, and then living with a hold for the rest of your life.