[rarrrrrr]

Thank you for the feedback. I'm sensitive to this issue too.

For what it's worth, we do have very strict policy about what information regular customer service staff can access or share publicly (i.e. none in most cases) and how someone who calls in must establish beyond a reasonable doubt that they really are the original customer before we will communicate with them. We're very careful about allowing any customer data to exist in 3rd party systems. We don't even use Google Analytics. https://medium.com/@mccamon/yeah-we-ditched-google-2fa644578...

That said, many people also expect customer support delivered over Twitter so some flexibility is required. In this case I made a judgement call and decided to answer.