[ikeboy]

Your chargeback rate is very high. Do those customers usually contact you first to resolve it? If you know there are quality issues, you should refund as soon as you have a complaint, not wait for a chargeback.

To the matter at hand: I think you'll eventually get the account back, probably within a week or two. (Just my personal opinion assuming the facts you have are true, I obviously can't guarantee anything.) Keep on calling, asking where to submit additional information.

If you're low on cash flow, figure out how much time you have. You will definitely eventually get the money, so if you can borrow to cover for some time at reasonable interest rates, do so.

Try not to argue with the people you speak to. Just keep on asking for what steps to take to get the account back.