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by trstowell 3388 days ago
It shouldn't be a huge stretch to imagine a customer service department having lousy or non-existent documentation. They said there was no record of the call, they checked again, then magically there was a record. Do you think it's more likely he imagined it or even lied about?
2 comments
mootothemax 3388 days ago
It could also be an innocent miscommunication between the two parties. E.g.:

- "Some guy called and said you're ok with me."

- "We don't have any record of that."

Both are right but saying different things. (ie seller was -called-, PayPal don't have any record that -the OK- was given).

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exodust 3388 days ago
You said it. "Magically there was a record of the call".

I don't buy it. This story shows signs of factual adjustment to make things look better for the OP. I'm happy to be in the minority on that position.

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sabslaurent 3388 days ago
You are free to not buy it my friend, but one day Paypal will give you the hammer and you will see just how believeable this is. In fact, there are countless threads online with the same story. You've never had a rep from a big company say something and you call the next day and they have no record of that? It happens at least 3 times a year with my cellphone company, you must be very lucky!
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exodust 3388 days ago
All good. If you'd used your original HN handle rather than making a new one for this issue, and mentioning who you were and what your business is, that may have gone further in validating your story (for me at least).

Took me 2 minutes to find your post on Twitter, and from there your old handle and submissions on HN and details of your business. Your story now has more credibility. I'm all for anonymous opinions and discussion, but when it comes to seeking support in complaints against another company, it's best to disclose who you are (in my opinion).

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trstowell 3388 days ago
I did say it, but I didn't say that. "Magically there was a record" meaning they had it all along and that customer service departments of that size are routinely slow to update or make simple mistakes, not that it fell from the sky as a small sliver of corroboration for OP's story. You'd sooner believe a stranger is lying from a throwaway account on a random forum than a phone jockey making a mistake...but at least you're happy.
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