| Do more than post it on HN. Get a lawyer and get it resolved privately. Otherwise, publish this on a website and promote it on twitter etc. to have them reach out to you. Do you live in a state that allows one-party consent recording of conversations? You can sue them in your state. Too late now for the recordings, however. * Look for other similar cases. Here is how one Redditor got $70k handled:* Been a member with paypal for over 10 years now, done hundreds of thousands of dollars worth of transfers with them. Recently launched a new product at a fantastic price point as a pre-order. Put it up on our website, did a big marketing campaign, sold around $65k in product (The remainder was money I kept in there because I used a Paypal debit card regularly). They locked the funds mid last week, saying that i needed to provide invoices and the like. I did, then they requested more invoices and business information, which I sent them. Now I got a email this morning stating that the money will be locked for 180 days. No way to appeal, nothing. Our pre-order was quite short term, the customers will have all their products in their hands within two weeks or so, i have almost no product complaints and have delt with disputes typically within 24 hours of notification. I'm at a loss. They just about ruined my company. We've done our best to offer what our buyers want at low prices, and doing pre-orders is usually the best for everyone because it allows us to buy in bulk from our wholesalers. Will likely be calling a lawyer later today. Edit : I ended up tweeting the president of paypal. He responded by escalating the issue w/ another paypal department. However one of the individuals who retweeted my status was subject today to a 'random account limitation and verification'. Odd, hunh? Edit #2 - Thanks reddit and those out there. I got a call from a higher up at paypal just now and spent 12-13 minutes on the phone with them. We are working towards resolving this, and I feel there is at least some sufficient progress towards a quality resolution. Thanks for your help all :) Edit #3 12/5/2013 - We just got in plenty of the pre-order products, ahead of schedule and should be getting out something like $25k-$30k of products in the mail to our buyers by the end of business today (Some went out yesterday). It will be very interesting to see how paypal responds to this. Edit - #4 12/11/2013 - We had 72k, refunded the remainder, one guy had an order of around 7k and found our story on reddit, felt bad for us and ended up just wiring money to our business account so he could secure his place in line for pre-order. This took our account balance down to 65k or so. |