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by Shinkei 3395 days ago
This is a great comment and I have to add a shady tactic that I have noticed hosts doing in competitive cities during peak times... I travel to a particular city yearly for a large conference and every time I've tried to use AirBnB for a stay, it always ends with me sticking to a hotel.

The host posts a bunch of very desirable locations and then when you try to book it, they message you with 'this one is unavailable, but how about these other entirely different units I have?' which is clearly a 'bait and switch' tactic.

I even booked one successfully and I know they had accidentally underpriced that week--similar to their other week costs, not raised for this conference like a lot of other hosts--and instead of just honoring my reservation, they cancelled it saying, 'oh, it turns out the prior guest will be leaving late on your first day.' Of course, this was a total lie because I offered to come even later, give up the first day, etc to no further response. Well, guess what... they re-posted the same dates at a much higher rate.

I honestly think a host should not be able to turn down a verified guest reservation under any circumstance or perhaps be unable to relist for those dates if they deny a person's request.

I emailed their customer service about these clear 'scams' and heard no significant reply.... they offered me a coupon.