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by degenerate
3389 days ago
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But now it's bad for the customer again. When they need help, they are ready to call and get their problem solved now, not at some point later in the day. If you're Amazon/Apple/eBay and the "call me on my phone" allows 1-5 minute time windows to being called, that makes sense, but if the customer is sitting around for 10+ minutes you've already frustrated them. |
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