[fgl_luke]

Olark really helped us with our customer service, we use both the live chat feature, and the 'email us' feature for when nobody is available on live chat.

We expected it would help us to respond to support requests better - which it did, but it also offered some advantages that we didn't expect:

- Users are way more likely to reach out in the first place due to the easy live chat/email widget on each page

- In some cases we have actually been able to use the data from Olark to determine the quality of our traffic and landing page (e.g. users are not understanding our message, or we are getting a lot of queries about something unrelated to our product [targeting issue])

[giarc]

We have just implemented Olark as well. We had a problem where a ton of our new users were signing up for our product and then radio silence. Wouldn't log in again, wouldn't respond to personal emails from myself. We implemented Olark to hopefully catch those people when they are signing up and get them engaged. It hasn't been long enough to tell if it's working or not, but we're hoping.