[problems]

See - I have the opposite issue, if I'm using a computer I want the information on a webpage or form, if it's not then I want to call and talk to someone - never a machine. If I'm interacting with a system, I want to interact with the system as directly as possible - if I'm interacting with a human, I want to interact with the human as directly as possible. Talking to a machine is a terrible UI in my experience.

[wutbrodo]

Yea I agree, I don't have whatever hangup those people do: what I prefer to use lines up pretty comprehensibly with what's most efficient. I recently took an extended sabbatical and went backpacking and took along a small laptop. Almost universally, people who saw me on it assumed I was working. All of these people were _aware_ that you can do almost anything on a laptop that you can do on a smartphone, but for some reason everyone maps phone to leisure and computers to work. Web seems to fall into a similar category (regardless of the platform); people find it intimidating I guess.

In this case, I'm sure people would prefer answering these questions directly to a person, but that's obviously way higher cost and the point of this system is that you don't have to hire a lawyer. Given that direct human conversation isn't an option, and given the evidently common aversion to normal web interfaces, I'm not particularly surprised that some people might find this valuable.