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by coverclock
3388 days ago
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MEASURING AND MANAGING PERFORMANCE IN ORGANIZATIONS by Robert D. Austin Austin, who is now on the faculty of Harvard Business School, wrote this seminal book on measurement dysfunction and how incentives in the information age drive misbehavior while he was an IT executive with Ford Motor Co. Europe. This very readable book was derived from his dissertation in operations research at CMU. It completely changed my world view, and continues to do so. |
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