[synnik]

IF their product is such that an end user needs hosted service and phone support in the first place, they are worse than underwater.

[omgsean]

Yeah no kidding, I'm sure people are clamoring to get on a social network with thousands of sweaty nerds and 10 women. They may as well just release a MUD.

[ElbertF]

This is why WordPress will never take off.

[robgough]

Why the downvotes? Do we not care for sarcasm on HN?

I think it's a appropriate response too. Wordpress does both hosted and open source, and by all accounts they're doing OK.