[greatartiste]

My wife used to be a Talk Talk customer in the days of dial ins. Anyway 5 or so years back they suddenly started billing her credit card again monthly for the service she had cancelled years before. We couldn't stop this online as their system claimed no knowledge of her so I had to call the support numbers listed on the Talk Talk website. These went through to the usual Indian call centre but what went on there was very unusual. The first operator wanted my wife to post him her VISA statements to his home address (as they would get lost in the post if we sent them to Talk Talk). Another call brought an operator who said he could only trace what had happened if my wife gave him her VISA number and CVV over the phone !! I tried to call their Fraud Prevention office but got another Indian who wanted a VISA number before we could proceed.

After multiple calls one day a call was answered by an Irish voice who was very apologetic and arranged a refund which arrived a few days later. Attempts to tell Talk Talks UK office about this went no where as all calls seemed to go to the same Indian call centre.

Since I have read that Talk Talk had closed their Irish call centre for reasons of cost and now all support is from their Indian call centres. Avoid this company at all costs.