[mattmaroon]

Yes, people definitely blame the printer, not the ink. The printer is what is broken and has a big logo on the front of it. Anyone buying generic ink in the first place probably doesn't think it could harm their machine. If you think people are logical enough to know that generic ink could harm their machine, use generic ink anyway, have their machine harmed, and then blame it on the ink, you don't know very many people.

Print quality clearly improves annually. I'm assuming people who use ink do so for the quality. Anyone printing things in bulk where quality is not an issue (like businesses) is using toner, which is far cheaper. Other than photos, I'm not sure why anyone who printed enough that the extra price of brand name ink vs generic would amount to a dollar figure they cared about would use ink.

I wasn't claiming Apple products don't crash. Far from it. I was pointing out that Steve Jobs said he didn't want Flash on the iPad or iPhone because it causes crashes. He knows that the user will always assume responsibility lies with the company whose logo is on the device. How many snide remarks have you heard about the Blue Screen of Death, which was always caused by third party applications yet is used as evidence of Windows' suckiness.

If you don't understand that, don't take up a career in marketing.