It's an internet service .. I don't need to send an email to Facebook, twitter, etc to have my account canceled. Uber should be no different unless there's a pending charge then tell the user you can cancel after payment has cleared ...not wait until we feel like emailing you to handle your request because WE WANT TO LOCK YOU IN! I was and am still furious that I was unable to cancel my phantom Uber account immediately after my bank account got hacked.
Any web service following this scheme is not doing it for their users but for themselves!!!
It's an internet service .. I don't need to send an email to Facebook, twitter, etc to have my account canceled. Uber should be no different unless there's a pending charge then tell the user you can cancel after payment has cleared ...not wait until we feel like emailing you to handle your request because WE WANT TO LOCK YOU IN! I was and am still furious that I was unable to cancel my phantom Uber account immediately after my bank account got hacked.
Any web service following this scheme is not doing it for their users but for themselves!!!