[perlgeek]

Also notably missing is the "we will automatically refund all affected customers" line that we'd expect from somebody who wants to provide excellent service.

A graphical illustration of the service dependencies they were talking about would have been nice as well.

[CephalopodMD]

I mean, it's in the SLA that they have to refund 10% for the billing period IIRC.

[el_benhameen]

If you request it and provide evidence that they find compelling.

To receive a Service Credit, you must submit a claim by opening a case in the AWS Support Center. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include:

the words “SLA Credit Request” in the subject line; the dates and times of each incident of non-zero Error Rates that you are claiming; and your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage applicable to the month of such request is confirmed by us and is less than the applicable Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit."

[dsl]

> provide evidence that they find compelling

A link to their tweet about the status page not working because the building was burning down around it seems compelling.