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by gydfi
3396 days ago
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What if I'm both deaf and blind? Should Netflix have to cater to me through some kind of touch system? If I'm blind and I go to an art gallery should there be an audio track to somehow explain what I'm not seeing? What about a play? Are plays specifically exempted or is it just that nobody has bothered to sue a theatre for a lack of subtitling just yet? What if I go to a fancy restaurant but have no sense of taste or smell? How will that restaurant compensate me for the experience I'm missing out on? |
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The ADA also covers things like plays (classified as "entertainment"), and plays like Hamilton were sued for not providing audio descriptions of what is happening on stage. Movie theaters have to provide the same service to blind users and this also applies to Netflix movies and shows.
Restaurants probably wouldn't fall into the entertainment category, so they're not covered by the ADA.
For the "deaf and blind" scenario, most litigation is held off by the provision that says the establishment doesn't need to provide an accessible experience if providing such experience would be "unduly burdensome". For example, a blind and deaf man sued Cinemark for not providing tactile ASL interpreters for him (he communicates using sign language and by touching the hands of someone signing to him). The theater said it costs $60 per hour for an interpreter and a movie would require 2 interpreters, so $120 per hour is a bit nuts.
But audio descriptions and subtitles are not considered unduly burdensome - they're not that difficult and are basically seen as a requirement at this point.