[inimino]

It's absolutely a true statement, and it is absolutely and completely an inappropriate tone for the CEO of a company to take toward someone that just got fucked over by his company's changing policies, after his company pushed people into taking out loans they can't realistically afford.

It's like Taleb's stuff about skin in the game--Kalanick pushed the risk of his business model onto drivers like this one while keeping the upside for himself. When the driver got screwed by Kalanick's pricing changes, he comes back with technicalities and finally blames the guy for not taking responsibility. Talk about projection!

That's the reason why this is disrespectful to the driver. Kalanick minimizes his loss and refuses to take any responsibility for it himself, despite the fact that the only real mistake the driver made was trusting Uber.