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by SomeStupidPoint 3401 days ago
Amazon has metrics so they can tell a story, not so they can measure things.

As a cute example, one of their senior people (in a stats heavy role) couldn't explain how they'd detect if people wanted to be able to automatically order socks and tshirts on a buying cycle outside of what I call the "scheduling horizon", eg every 3-6mos. (Things I need regularly, but sparsely enough it doesn't stand out to do proactively -- eg, I buy socks when they all have holes, not on a reasonable replacement cycle.)