[nomadicactivist]

And my favourite part: "To receive a Service Credit, you must submit a claim by opening a case in the AWS Support Center." -- for a company that has built itself on automation, surely you could automate some bill credits based on the SLA.

[bdcravens]

Many companies don't give out refunds and you have to proactively request. (alas my employer's value prop, in a completely different industry of course)

[kesor]

You can open tickets in support with API calls ... just sayin.

[ucaetano]

Does the AWS Support Center also run on AWS?