[vacri]

Centrelink has all sorts of horrible things said about it, and recently in particular they've been doing some pretty unethical things around debt collection. But the thing is that they're a government department full of civil servants. It's their role to implement policy, not to defend government actions - that's for politicians to do. It's not a tough position at all; the correct response is "We don't comment on private matters", and you hear large entities say it every day.

Imagine if the IRS released Trump's tax returns. Trump has been lying about them being held up by the IRS (all those years? seriously? can't release some old ones?), but the IRS refuse to be 'fair about it' because it's a matter of privacy. Even though they're being maligned and it's clearly in the public interest. This Centrelink issue is the exact same thing, except for the clear public interest.

Besides, Centrelink doesn't need a reputation, since they're not selling anything. People go there out of need, not desire.