Have you been to one where it was decent? I haven't.
Every single time I've had a run-in with CBP or DHS they have (with two notable exceptions) come across as a hoard of malicious little fascists, delighting in how much power -- and how little oversight -- they'd been given over another person's life.
I was traveling shortly after 9/11 and the National Guard was deployed to many airports. Fair, calm, and respectful, they were a comparative delight to deal with.
Every single time I've had a run-in with CBP or DHS they have (with two notable exceptions) come across as a hoard of malicious little fascists, delighting in how much power -- and how little oversight -- they'd been given over another person's life.
I was traveling shortly after 9/11 and the National Guard was deployed to many airports. Fair, calm, and respectful, they were a comparative delight to deal with.