|
|
|
|
|
|
by CamperBob2
3402 days ago
|
|
|
There should be market-driven ways to accomplish what Amazon did for you, but in a more general sense. "Personal Assistance as a Service," or whatever. Basically you'd call a number or send an email with your problem ("File claim for missing package," "Put me in touch with a human being at the USPS," "Cancel my Comcast service," that sort of thing.) The service's agents would then waste time navigating phone trees and dealing with red tape on your behalf. Seems that there'd be a lot of potential customers who could use a personal assistant but can't afford a full-time employee. Obviously some tasks would require granting power of attorney or other scary legal maneuvers, but plenty of others wouldn't. |
|
|
I offered a $500 bounty to anyone who could help me locate the package. It was worth that much for me to recover it.
In the end, both USPS employees that really helped me out the most turned down my offer to send them the bounty.
I realize there's a dark side to this suggestion: it weakly incentivizes loss for the purpose of getting a reward for it, and makes getting help a luxury for the wealthy.
However, the current system of only helping when cases hit the media doesn't work either. Obviously they can't afford to do exhaustive searches for every last piece of lost mail. There needs to be some sort of middle ground, where value and personal importance of the package is weighed against costs and available resources.
Probably the first thing that needs to happen is for the USPS to stop getting bled dry over pension payouts.