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by CaptainZapp 3408 days ago
"This is done for 5 minutes after the ride ends."

First of all: We only have Uber's word about that. A company not known as the most forthcoming when it comes to telling the truth.

"This is required to fight fraud & ensure safety of riders. This can't be opt out because fraudsters will opt out & we still have fraud."

This is about the most ludicrous reasoning I have heard in a long time. Fraud prevention doesn't really require that you spy on your customers. You're not dealing with Random Q Shmoe spontanously jumping into an Uber. All of those users need to create an account and provide a valid credit card in the process. User accounts can be locked immediately if fraud is suspected and even if fraud occurs the amount could be a couple 100 bucks, max.

Look, I understand that Uber needs to come up with some excuse to justify spying on their customers. But please tell your communications department they shall try to come up with something more plausible and to stop insulting the intelligence of the general public.

2 comments

Lol, a couple 100 bucks max
1. If they really want to spy on customers why would they do it only for 5 mins after the trip ends? Why not do always like some of the other apps? I remember waze had it like that for a while.

2. Fraud at Uber's scale is not few 100 bucks.

I have decent critical reasoning skills not to agree blindly if the message came from communication department (it did not).