| True. I think the author was a bit hasty in how he phrased things here. Given the context of the rest of his writing it's pretty clear that he's talking about the overall supply chain of content as opposed to the demand side. Basically the insight is that, for a lot of industries, the internet has caused a general shift in the center of power from the supply side to the demand side. Fifty years ago you could maintain a strong and powerful position by controlling the supply chain for media content. Largely this was because supplying media was pretty hard - you had to find and organize the writers/artists, physically manufacture it, and distribute it across a given geographic area. Because it was challenging to supply media, there were relatively few options that consumers had access to, so if you managed to bring something to market it was relatively easy to find people who would be interested in buying it. The internet turned that dynamic on its head. Now all those challenges with getting media into peoples' hands have evaporated. Of course it's still really hard to produce great content - and individual creators can still do fantastically well - but there is much less money to be made by bringing the content that creators create to the market. Instead, the more powerful position is to control the consumer relationship and let the content creators come to you. In a marketplace where there is a massive supply of different things for consumers to consume it's hard for any one creator/supplier to stand out and get the attention of consumers. So a company that does hold a lot of consumer mind-share and can act as a kind of entry-point to the market for consumers, like Netflix or Facebook, has a ton of leverage over suppliers. And these companies do add value for consumers. It's overwhelming to have so many different options to chose from. It's nice to have someone help me navigate the choices, or even just present me a steady feed of content I might like. We're seeing this dynamic not just in markets for media but also in markets for things like furniture and even consumer financial products - Houzz and Credit Karma, respectively, are both trying to be consumer gatekeepers, which will give them tremendous power in their markets. |