[grey-area]

We should be talking about the actions of uber and her manager, not what she should or could do. I don't think the author really needs commentary on what comes next, and if she wants it I'm sure she'll know who to ask. We could all usefully reflect on how to stop this happening though.

I hope that helps; if it doesn't perhaps consider why she wrote the article (I doubt it was to solicit comments on what her actions could be).

[weberc2]

Personally everyone knows what Uber (and her manager) ought to have done and ought not to have done, and if there were any confusion, the article covered it in depth. I don't know what would be gained by restating it. OTOH, it seems at worst harmless and at best beneficial to offer advice on how to maximize her case against Uber, or to help others who find themselves in similar circumstances (especially those who may not be surrounded by subject-matter experts).