[justusw]

That is so painful to read. On the one hand, USPS is apologising for the inconvenience, on the other hand they're shifting blame away from themselves by recommending to use more tape?

[byuu]

Yeah that letter is basically blaming me, the recipient, for them damaging the sender's package in transit. Truly there is no end to USPS' classiness.

[throwanem]

Sounds right. They're okay for first-class mail, but you don't really want to trust them with anything of significant value; while theft is relatively unlikely, mishandling is in my experience quite common.