[pud]

> How do you handle support?

2 full-time support reps (who are amazing), so we're not really one-man, anymore.

> How are you able to find infringing music?

Obviously I can't get into details (lest the baddies figure out how to get in). But we have about 40 different checks to make sure the artist is who they say they are (or manually verify if the check fails) and other things.