[balladeer]

Had an OVH account. They suspected server was hacked. Nuked my account and hence the websites on it (it wasn't; many were affected at the time and it was a false alarm). Moved all the content to a folder (that was on a server/path to which they just gave me FTP login) and I had to get that data by some period of time. Tried to get in touch with them at least 8-9 times. Every time received a copy-pasted response on how to download my data. Just that. Called them once and I was asked to contact on email.

That was it. They also own Kimsufi. I had one account there too. Cancelled both of them and moved to VPS providers and it's been 3 years w/o complaints (my usages were/are very small time though).

When I checked around on hosting forums, looking for ways to contact them, everyone used to laugh as in "Support and OVH? Lol".