[cr0sh]

So what happened to the money in the account? I mean, when you close an account(s) of a deceased relative at a bank (presuming you have the legal right to do it - it takes more than just "showing up" and claiming such), the money is generally withdrawn and processed as a cashiers/bank check (depending on the amount - for certain large amounts, there may be a wait period) - and given the person closing the account(s).

...so - what happened to your mom's co-worker's money?

[bostik]

The bank refused to admit error, at first. It took more than two weeks of constantly being on the phone and pestering before they reopened the account.

In the meanwhile, it was pure luck that she didn't have any critical expenses, such as taxes during the time window.

The bank never issued an apology.