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by acbabis 3413 days ago
My wife does this. One time a support scammer called trying to get her to install malware. It went something like this:

"Ok. Please press the Windows key"

"Ok (long pause)"

"Did you press it?"

"Yes"

"What happened?"

"Nothing happened"

"Try again."

"Ok... Nothing. Does it matter that I don't have a windows?"

"Oh you have Mac?"

"No, I have Ubuntu"

"Ok, what version?"

"I don't know!? You're the computer person. Why don't you know?!"

The best part is that she was sitting on the couch the whole time.

2 comments

That's exactly the sort of thing I want to do with them. I have another colleague who managed to string a guy along for nearly half an hour. Always managing to convince him that he was a noob struggling to get around. He said you've got to give those guys 10/10 for patience. Just imagine if they had real support jobs - they could probably do well at it.
Maybe they quit their Dell support job for this for the better pay?
I did something similar with a Mac, reporting faithfully the reactions of the machine to his instructions. Eventually, he caught on:

"Oh, so you're not running Windows?" "I never said I was. YOU called me and claimed I was running it!" "<Click>"

Oh, you're just getting started! I would so keep on playing dumb.

"Oh, so you're not running Windows?"

"I don't know?"

"Do you have a Mac?"

"I don't know, what's a Mac? I have a computer."

"Where did you buy your computer from? Apple?"

"Idk, my daughter gave it to me."

"What does it look like?"

"It has a TV screen, mouse, and keyboard?"

Hahaha!