[mtgx]

Truth be told, Microsoft has among the worst PR agencies/policies from the tech industry. Very bureaucratic, slow to get something out of them, and you usually end up with just canned answers and most questions dodged. It's hardly even worth the effort to contact Microsoft's PR about something.

Unless you know a higher-up exec, like Mary Jo Foley or Paul Thurrott does, for instance, you're unlikely to get a real answer for a security question. For a journalist, writing what you think happened, and then waiting for Microsoft to react, contact you, and tell you what really happened is likely a much more effective strategy to get something out of Microsoft.