[sjsivak]

To be fair, they are allowing customers to grandfather their pricing for a year: https://support.zendesk.com/entries/173169-new-grandfatherin...

However:

> "As a result, the new pricing reflects the added business value of each individual plan."

I read that entire post and I was unable to find the added business value, these features all seem like they should be part of the product not really premium stuff.

[tghw]

That's not grandfathering (http://en.wikipedia.org/wiki/Grandfathering), that's a grace period. Calling it grandfathering is one of the worst parts of this whole mess.

[jfager]

That grandfathering requires paying the year upfront, though.

[aarongough]

They said later in the comments that it is possible to pay quarterly and still receive the grandfathering...

[jfager]

They said "you can change your billing cycle to a quarterly cycle in order to extend grandfathering beyond July 1st billing cycle" - so one additional quarter, if you prepay for that quarter, followed by the increased prices.

The only way you get current prices for another year is by prepaying by July 1.