[zaphar]

The thing about local and personal is that the strategies tend to be pretty specific to your particular situation. But there are some general things that will help.

1. Listen first. And don't just passively listen actively listen. Ask questions which leads into the second thing.

2. Try to genuinely understand why someone believes as they do. What is motivating their actions and reactions.

3. Once you are able to empathize with someone that should inform the tactics and strategies you use.

[grzm]

Agreed on all points. Even though actions may be specific to the local situation, I think it can still be useful to share, as it can provide a starting point for ideas, even if it's not directly applicable.

Thanks again!