[tssva]

I have searched the gitlab website and repositories looking for processes and procedures addressing change management, release management, incident management or really anything. I have found work instructions but no processes or procedures. Until you develop and enforce some appropriate processes and the resulting procedures I'm afraid you will never be able to deliver and maintain an enterprise level service.

Hopefully this will be the learning experience which allows you to place an emphasis on these things going forward and don't fall into the trap of thinking formal processes and procedures are somehow incongruent with speedy time to market, technological innovation or in conflict with DevOps.