[mtoledo]

Hi Bogomipz,

First of all, I'm really sorry you had a bad candidate experience when interviewing for Private Internet Access in the past.

Although I wasn't involved in your hiring at the time, I'd love for you to reach out to us at [e-mail] and provide any feedback about ways in which we could improve our candidate experience. Of course we shouldn't be "ghosting" any candidates and won't do it again but I'd be happy to hear any other ways in which you think our candidate experience has been disrespectful.

About your friend, it's hard for me to tell which candidate it is from this conversation, but if it's recent than it's likely that I was (or should have) been involved. If you can please tell him to contact me with his feedback, I'll be sure to address it the best way I can and ensure it doesn't happen to other candidates in the future.