[riklomas]

Yes, I'd agree with this. The agency comment was more aimed at the medium- to large-sized agencies rather than small, young ones (I kinda see them more as freelancers when it's an agency of 2-7).

Also it's a big variance of caring, some big agencies do care a lot but they're rare and hard to find. Some staff turn up late and are hungover every other morning. It's a wide range but I was trying to average it out!