[beachstartup]

if you run a company or product, it's on you to make sure your data is recoverable and your product is fixable in the event of an outage.

expecting a vendor to tell you exactly how they're going to fold is something they can surely dream up and send to you so you feel better about the nature of the universe, but something you shouldn't really rely on.

in other words, assume the worst will happen, despite assurances of the contrary.

[vning93]

Great point. It is an inevitable concern with any hosted data platform. Though we do try our best to make your data as transparent as possible and are coming up with more and more ways so you can have tons of control over your data.

[PhantomGremlin]

in other words, assume the worst will happen, despite assurances of the contrary.

And, just to emphasize, having a small company or product acquired by a big company is no guarantee. In fact it's oftne quite the opposite. E.g. Parse was acquired by Facebook, and then killed. Google has killed countless projects and companies. Oracle loves to kill products they acquire. The list is endless.

[djm_]

Fully agreed, I still find it helpful to judge the response and general attitude of the company in question though.

In this instance, it was exactly what I was hoping for.

[beachstartup]

the problem is in many circumstances the entire management or operations teams can be forcibly removed by investors etc. many of these companies are all volatile, high growth venture-backed companies with financial and corporate shenanigans being pulled left and right.

i wouldn't say the risk is attitude, or intentions. you know what they say about good intentions...