[lighttower]

The real human support via email is fantastic. You don't need to log into the portal to get the response from their staff. I migrated from bup to Borg and they sorted out the issue via email relatively painlessly. Definitely a feature that I would not have valued before needing it.

[mattl]

When I was at Creative Commons we used rsync.net extensively for various things, and the support from rsync.net was amazing. John would frequently call me, go the extra mile to get any issues fixed quickly and our setup was a little nonstandard.

Highly recommended.