[jessaustin]

Asterisk is completely scriptable. Somehow I doubt that Toshiba system can do what we've needed done with respect to different stations ringing at different times of day, complicated dialing permissions, logging Charter Business outages, recording customer service interactions, etc. Each of those things required a small amount of labor, and no equipment purchases.

Of course our dude might leave the industry someday. Then we might have to hire a different dude.